Trust & safety
Verification Process
Every business on HealthKares is reviewed before it becomes publicly visible. Here's exactly what we check.
STEP 1
Submit business details
Legal name, registered address, GST / Tax ID, company registration number (CIN / LLPIN) and organisation type are captured during onboarding.
STEP 2
Upload compliance documents
Documents are stored privately and visible only to you and our reviewers.
STEP 3
Manual review
Our team cross-checks document numbers, validity dates and issuing authority against public registries where available.
STEP 4
Verified badge
Approved businesses become publicly discoverable with a green verified badge and the list of verified credentials.
STEP 5
Ongoing monitoring
Expiring licences are flagged; expired documents lose their verified status until renewed.
Documents we verify
| Document | Who needs it |
|---|---|
| GST Registration Certificate | All Indian businesses — GSTIN validated for legal name and state. |
| Drug Licence (Form 20/21, 20B/21B) | Pharmaceutical wholesalers, distributors, retailers and pharmacies. |
| Manufacturing Licence (Form 25/28) / CDSCO | Drug and medical device manufacturers. |
| Medical Device Registration (MD-5 / MD-9 / MD-15) | Device manufacturers and importers under MDR 2017. |
| ISO 13485 / ISO 9001 | Quality management certificates — certifying body and validity checked. |
| WHO-GMP / GMP | Pharmaceutical and nutraceutical manufacturing sites. |
| USFDA / CE / EU MDR | Export-oriented manufacturers and international suppliers. |
| Hospital / Clinic Registration | Buyers registering as healthcare providers (Clinical Establishments Act / state registration). |
Verification confirms that documents were valid when reviewed. It is not an endorsement of product quality — buyers should still carry out their own due diligence before placing orders.